Incident management software is quickly becoming a vital tool in the area of incident management. Incident management covers the possibility of any unexpected disasters that may manifest within an organization. The main aim of incident management is to identify, analyse and correct any potential hazards. Once a proper incident management program is put in place then any incidents that occur should be addressed with the correct course of action. For example if a fire were to envelope part of any building used by an organization then the measures that were developed to deal with this possibility will be deployed. This would naturally entail informing a Incident Response Team that will perform the necessary procedures that were designated in accordance with particular guidelines. Incident Management will also include post-incident analysis which will try to determine what caused the catastrophe to occur especially in cases where there was an instituted set of precautions and regulations. This post-analysis information is then used to adjust and modify the previous policies to decrease the possibility of a repeat occurrence. Essentially incident management is significant in an organization as it aims to restore the company to a state of operation after any major or minor happening. With the right program in place an organization does not need to experience losing hours, days or weeks of productivity.

Incident Management may be broken down into six categories.